Different property cleaning company based on the analysis of previous work, the summary, general property company management team have reached a consensus: improve the level of property management services, expanding the scope of the realty service, from the internal service gradually to the external service, strive for to obtain benefits from market property company is the only way for sustainable development in the future.

 
而要實(shí)現(xiàn)這一目標(biāo)，切實(shí)提高物業(yè)管理水平是根本的基礎(chǔ)所在，因此，必須建立完善各項(xiàng)規(guī)章制度和內(nèi)部管理機(jī)制，明確管理工作中的責(zé)、權(quán)、利，使該管的事情有人管、能辦好的事情有人辦，務(wù)實(shí)避虛，一切工作都從實(shí)際需要出發(fā)、以解決問(wèn)題為目的，扎扎實(shí)實(shí)的做好各項(xiàng)基礎(chǔ)工作。本文梳理了各類物業(yè)保潔公司的先進(jìn)管理經(jīng)理，以期對(duì)行業(yè)的管理與發(fā)展起到相應(yīng)的促進(jìn)作用。
To achieve this goal, to improve the level of property management is the basis of the fundamental is, therefore, must establish and improve various rules and regulations and internal management mechanism, clear the responsibility, right and management work, someone tube, the tube can do some good things to do, avoid pragmatic, everything starting from the actual needs, in order to solve problems for the purpose, on the basis of work solidly. This paper has combed the advanced management managers of various property cleaning companies in order to promote the management and development of the industry.

 
完善各項(xiàng)規(guī)章制度,建立內(nèi)部管理機(jī)制
We will improve the rules and regulations and establish an internal management mechanism

 
各類物業(yè)保潔公司可本著實(shí)事求是的原則建立一系列適應(yīng)市場(chǎng)經(jīng)濟(jì)發(fā)展和物業(yè)公司發(fā)展需要的規(guī)章制度，并在此基礎(chǔ)上加強(qiáng)各項(xiàng)規(guī)章制度的檢查落實(shí)力度使物業(yè)公司的各項(xiàng)工作有計(jì)劃、由方法、有依據(jù)、有目的的展開(kāi);同時(shí)，為了建立完善內(nèi)部管理機(jī)制，采用“走出去、引進(jìn)來(lái)”的方式從實(shí)力強(qiáng)、水平高的物業(yè)公司那兒“取經(jīng)”，在汲取先進(jìn)物業(yè)公司內(nèi)部管理經(jīng)驗(yàn)的基礎(chǔ)上結(jié)合我們的實(shí)際情況，對(duì)經(jīng)營(yíng)班子、行政辦公室每個(gè)管理崗位的職能、作用、工作范圍作了明確、具體的劃分，從而將各項(xiàng)工作細(xì)化到每個(gè)人，促進(jìn)了各職能崗位工作的積極性、主動(dòng)性和創(chuàng)造性，使各級(jí)管理人員在工作實(shí)踐中不斷得到鍛煉，業(yè)務(wù)、管理水平不斷得到提高。
All kinds of property cleaning company establish a series of in line with the principle of seeking truth from facts to adapt to the development of market economy and to the development of the property company rules and regulations, on the basis of strengthen the inspect the implementation of various rules and regulations to make property company's each work plan, by the method, basis and purpose of expansion; At the same time, in order to establish and improve internal management mechanism, adopt the way of "going out" and to high in strength and level of property management company there to "learn", drawing on advanced property of the company's internal management experience combined with our actual situation, on the basis of the management team, the administrative office of each management job function, function, made clear the scope of work, a specific division, to refine the work to everyone, to promote the various functional working enthusiasm, initiative and creativity, make management personnel at all levels exercise constantly in the work practice, business, management level was improved constantly.

 
公司上下團(tuán)結(jié)務(wù)實(shí)，服務(wù)意識(shí)顯著提高
The company is united and pragmatic, and the service awareness has improved significantly

 
作為物業(yè)公司，不斷提高服務(wù)意識(shí)、服務(wù)水平和服務(wù)質(zhì)量，才能最大限度的滿足商戶和業(yè)主的需求，在此基礎(chǔ)上才能穩(wěn)步提升物業(yè)收入，從而提高企業(yè)經(jīng)濟(jì)效益，樹(shù)立良好的企業(yè)形象。
As a property company, and constantly improve the service consciousness, service level and service quality, to maximize meet the needs of merchants and owners, on this basis can be improved steadily property income, and improve enterprise economic benefit, establish good corporate image.

 
為此，物業(yè)公司首先從思想政治工作入手，發(fā)揮黨組織的戰(zhàn)斗堡壘作用和黨、團(tuán)員、工會(huì)積極分子的模范帶頭作用，帶領(lǐng)全體員工轉(zhuǎn)變服務(wù)觀念、開(kāi)展理論學(xué)習(xí)、加強(qiáng)業(yè)務(wù)培訓(xùn)，使上自領(lǐng)導(dǎo)班子下至普通員工的服務(wù)意識(shí)和自身素質(zhì)得到不斷提高，公司領(lǐng)導(dǎo)和各級(jí)管理人員經(jīng)常深入基層做大量的答疑解惑工作，公司上下形成了團(tuán)結(jié)一致、求真務(wù)實(shí)的工作氛圍;
For this purpose, the property company first of all, from the perspective of the ideological and political work, and play a role of party organization's fight fortress and party and league members, union activists model leading role, and lead all staff change service concept, to carry out the theoretical study and strengthen business training, make the leadership on down to the ordinary staff service consciousness and get constantly improve their own quality, the company leaders and managers at all levels often do a lot of grass-roots level to disabuse work, company has formed a unified and practical working environment;

 
其次，為了能夠在物業(yè)服務(wù)的質(zhì)量上更上一個(gè)臺(tái)階，在今后的物業(yè)資質(zhì)評(píng)審中更上一個(gè)檔次，物業(yè)公司加強(qiáng)了各類資料的查閱、收集、歸檔工作，按部門、形式、性質(zhì)等不同合理分類、存檔，極大方便了對(duì)所需材料的及時(shí)查閱和利用;
Secondly, in order to be able to in the quality of the realty service more on a higher level, more in the future property qualification review on a class, property company strengthened the consult, collection of all kinds of information, the archive work, according to the different properties, such as departments, form, the reasonable classification, archive, has greatly helped to timely access to and use of the materials needed;

 
第三，重視參加和開(kāi)展形式各樣的培訓(xùn)活動(dòng)，在積極參加股份公司組織的各類培訓(xùn)、學(xué)習(xí)的同時(shí)針對(duì)公司內(nèi)部各部(室)的工作特點(diǎn)和性質(zhì)定期或不定期的開(kāi)展升旗儀式、安全生產(chǎn)、消防知識(shí)、儀容儀表、禮儀禮節(jié)、設(shè)備原理、物業(yè)規(guī)范等業(yè)務(wù)培訓(xùn)，使全體員工的服務(wù)意識(shí)和業(yè)務(wù)素質(zhì)得到不斷提高;
Third, attach importance to participate in and form all kinds of training activities, in takes an active part in all kinds of corporation organization training, learning at the same time in various parts of the internal (room) the working characteristics and properties of regular or irregular conduct the flag-raising ceremony, safety production, fire control knowledge, grooming, etiquette etiquette, equipment principles, property specifications, such as business training, make all staff service consciousness and service quality continuously improve;

 
第四，狠抓各項(xiàng)規(guī)章制度的落實(shí)，促進(jìn)各項(xiàng)工作迅速有效的開(kāi)展。如《晨會(huì)制度》實(shí)施后，每天晨會(huì)對(duì)前期出現(xiàn)的問(wèn)題和當(dāng)天安排的工作具體落實(shí)到相關(guān)責(zé)任人，要求當(dāng)天能完成的必須當(dāng)天完成，不能完成的要查出原因、制定計(jì)劃，按規(guī)定的期限完成，使各部室的工作效率明顯加快，改變了懶、散、慢的不良工作習(xí)慣，對(duì)迅速提高服務(wù)意識(shí)、盡可能減少投訴和有效開(kāi)展工作起到了至關(guān)重要的作用。
Fourth, we should strengthen the implementation of the rules and regulations and promote the rapid and effective development of all work. Such as "morning session system", after carrying out daily briefings on the problems and to early to arrange the job specific fulfil those responsible, requirements must be finished the day can be done in the day, to find out the reason, can not be completed planning, completed within prescribed time limit, make each department office work efficiency obviously accelerated, changed the lazy, slow and poor working habits, to improve service consciousness, as far as possible to reduce complaints quickly and effective work has played a vital role.

 
節(jié)能降耗、精減人員，管理效益明顯提高
Energy saving, reducing personnel, the management benefits obviously improved

 
物業(yè)公司領(lǐng)導(dǎo)班子清醒的認(rèn)識(shí)到，必須強(qiáng)化全體員工的成本意識(shí)、加強(qiáng)內(nèi)部管理、加大監(jiān)控力度、精減富余人員，才能減少企業(yè)虧損、提高企業(yè)效益，在實(shí)際工作中可主要從三個(gè)方面做具體工作：
Property company leaders are acutely aware that must strengthen cost consciousness of all staff, strengthen internal management, strengthening monitoring, streamline redundant staff, to reduce the losses of enterprises, improve enterprise efficiency, in the practical work are mainly from three aspects to do specific work:

 
首先，針對(duì)采購(gòu)工作是節(jié)能降耗的關(guān)鍵環(huán)節(jié)物業(yè)公司實(shí)施了嚴(yán)格的監(jiān)控制度，在常置易耗品的采購(gòu)過(guò)程中建立供貨廠家詳細(xì)資料并與供貨單位建立長(zhǎng)期供貨關(guān)系。同時(shí)，為了提高服務(wù)，在對(duì)入園企業(yè)有償服務(wù)項(xiàng)目上，要求采購(gòu)人員被服務(wù)方進(jìn)行協(xié)商，確定是自行購(gòu)買材料，還是物業(yè)公司代購(gòu)或者是物業(yè)公司協(xié)助購(gòu)買，從成本上最大限度滿足企業(yè)利益。通過(guò)這一系列措施達(dá)到了有效監(jiān)控的目的;
First, in view of the procurement work is a key link in the process of energy saving property company implemented a strict monitoring system, set up in the process of often buy consumable purchase supplier details and establish long-term business relationship with suppliers. At the same time, in order to improve the service, the paid service enterprises in the park project, request procurement staff, in consultation service party is sure to purchase materials, or property company act as purchasing agency or the property company to purchase, maximum limit satisfy the business enterprise from the cost benefits. Through this series of measures to achieve the purpose of effective monitoring;

 
其次，本著為商戶著想的原則在維修過(guò)程中能修復(fù)的不換新，能出工一人的不用兩人，能一小時(shí)修復(fù)的決不用兩小時(shí)，取得了較好的社會(huì)效益;
Secondly, based on the principle of the interests of merchants in can repair maintenance process is not new, can work without two people, one person can never do it with a two hours, one hour to repair the achieved good social benefits;

 
第三，開(kāi)展修舊利廢活動(dòng)，辦公室以身作則在辦公用品領(lǐng)用上嚴(yán)格控制，紙張正面用完用背面，做的能省就省，清潔部把舊拖把2、3個(gè)拆開(kāi)合成1個(gè)接著用，工程部把報(bào)廢設(shè)備中能用的零件拆洗后再加以利用，值班人員在不影響經(jīng)營(yíng)的情況下分區(qū)控制，做到不必開(kāi)的燈不開(kāi)、能少開(kāi)的少開(kāi)，包干區(qū)域做到人走燈熄、水停，并用獎(jiǎng)懲規(guī)定加以約束，通過(guò)各個(gè)部(室)的共同努力，達(dá)到了降低消耗的目的。
Third, to develop the activity of managment system, set an example in the recipients on the strict control of office supplies, office paper positive run out in the back, can do province province, unwrapped two or three old mop cleaning department 1 synthesis with, then the engineering department can use the parts in the scrap equipment unpick and wash and then take advantage of the personnel on duty in the case of does not affect the operation zone control, do not open the lamp can't open, open is short, less responsibility area do people walk light, water stop, and rewards and punishment regulations, through the joint efforts of every department (room), achieve the goal of the lower consumption.

 
加強(qiáng)培養(yǎng)學(xué)習(xí)，提高綜合能力
Strengthen training to learn, improve comprehensive ability

 
首先，加強(qiáng)全體員工的培訓(xùn)、學(xué)習(xí)，在提高服務(wù)意識(shí)、水平及質(zhì)量的基礎(chǔ)上繼續(xù)完善規(guī)章制度和資料管理，以期在下半年物業(yè)資質(zhì)的評(píng)審上再上一個(gè)臺(tái)階;
First of all, strengthen staff training, learning, to raise the service level of consciousness, and we will continue to improve the rules and regulations and on the basis of quality information management, in order to in the second half of the property qualification review again on a higher level;

 
其次，改革人事制度，這需要做好幾個(gè)工作：
Second, reform the personnel system, which requires several tasks:

 
1、建立因事設(shè)崗制度，按照工作需要和物業(yè)管理有關(guān)標(biāo)準(zhǔn)設(shè)立工作崗位，明確崗位結(jié)構(gòu)比例，以解決行政、后勤人員多，專業(yè)技術(shù)人才少的問(wèn)題;
1, establish a system is positioned by business, in accordance with the relevant work needs and property management standards set up work, clear structure proportion, in order to solve administrative and support staff, professional and technical personnel less problems;

 
2、建立因崗定責(zé)制度，將工作、任務(wù)層層分解，落實(shí)到崗，將上崗者經(jīng)濟(jì)收入與去留升降掛鉤，不留責(zé)任空白區(qū)，避免相互扯皮、推諉;
2, establish a system for post proportional amount, will work, task, layer upon layer decomposition, the implementation of the board, will ShangGangZhe economic income and future lifting hook, leaving no responsibility blank area, avoid over trifling, shuffle;

 
3、建立競(jìng)聘上崗制度，使在崗者始終處于積極進(jìn)取的最佳狀態(tài)。
3. Establish a system for the recruitment of the post office, so that the people who are in the post are always in a positive and aggressive state.

 
第三，繼續(xù)完善工資改革分配制度，運(yùn)用利益杠桿讓每個(gè)員工圍繞自己的誠(chéng)實(shí)勞動(dòng)應(yīng)得的正當(dāng)利益快速運(yùn)轉(zhuǎn)起來(lái)，徹底消除干部、員工的惰性，充分調(diào)動(dòng)積極性、主動(dòng)性、創(chuàng)造性，使全體干部、員工人人爭(zhēng)事干。
Third, we will continue to improve the salary distribution system reform, the use of interests lever let each employee around their honest labor due to the legitimate interests of fast running, inertia of the elimination of cadres and employees, fully mobilize enthusiasm, initiative and creativity, makes all the cadres and staff all things dry.

 
第四，要拓寬服務(wù)領(lǐng)域，提供各種個(gè)性化服務(wù)，這需要樹(shù)立全心全意為業(yè)主服務(wù)的思想，想在業(yè)主需要之前，做在業(yè)主需要之先，在為業(yè)主提供常規(guī)的衛(wèi)生、安全、維修服務(wù)的基礎(chǔ)上，積極發(fā)展綠化、家政、委托、代理、中介、商業(yè)服務(wù)等項(xiàng)目，不僅使業(yè)主在物業(yè)服務(wù)中獲得切實(shí)利益，也使自己的物業(yè)服務(wù)獲得經(jīng)濟(jì)和社會(huì)效益。
Fourth, to broaden the service areas, to provide various personalized services, the need to establish wholeheartedly the ideology which serves for the owners, want to before the owners need to do before the owners need to, and in providing owners with regular health, safety, maintenance services, on the basis of the positive development of greening, housekeeping, entrusted, agent, intermediary, business services, not only makes the owner get real benefits in the realty service, also make oneself of the realty service for economic and social benefits.

 
第五，爭(zhēng)取樹(shù)立品牌服務(wù)，利用品牌在市場(chǎng)競(jìng)爭(zhēng)中取得優(yōu)勢(shì)，充分發(fā)揮地緣優(yōu)勢(shì)、品牌優(yōu)勢(shì)，創(chuàng)造機(jī)會(huì)在從先進(jìn)的物業(yè)公司學(xué)習(xí)其先進(jìn)的管理、經(jīng)營(yíng)方法和經(jīng)驗(yàn)，在全面提高服務(wù)水平的基礎(chǔ)上，打造出自身物業(yè)管理新品牌。
Fifth, sets up the brand service, use the brand in a competitive edge in the market, give full play to the geographical advantages, brand advantages, create the opportunity to learn from advanced property company its advanced management, management methods and experience, on the basis of improving the service level, to create their own property management brand new.

 
各類物業(yè)管理已經(jīng)邁入上升發(fā)展的新階段，有相當(dāng)?shù)陌l(fā)展空間，公司一定要在思想觀念、經(jīng)營(yíng)理念和服務(wù)意識(shí)上搶在前列，通過(guò)求真務(wù)實(shí)的不斷努力，實(shí)現(xiàn)新的發(fā)展目標(biāo)。
All kinds of property management have been rising into a new stage of development, there are quite a space for development, the company must be on the thought idea, the management concept and service consciousness in the front, through continuous efforts, practical implementation of new development goals.

 
第十七屆中國(guó)清潔博覽會(huì)將于2016年3月29日-3月31日在上海世博展覽館(浦東新區(qū)國(guó)展路1099號(hào)，近中華藝術(shù)宮)舉辦，屆時(shí)來(lái)自中國(guó)物業(yè)保潔行業(yè)、清潔設(shè)備各大供應(yīng)商齊聚世博展館，將為行業(yè)各類專業(yè)觀眾和物業(yè)保潔公司分享全新的物業(yè)保潔行業(yè)管理技術(shù)與配套應(yīng)用工具和設(shè)備，屆時(shí)，期待您的蒞臨參觀。
The 17th China clean expo will be held in March 29, 2016 - March 31 in Shanghai world expo exhibition hall (both road 1099 pudong new district, near the palace), and then from property cleaning industry in China, the major cleaning equipment suppliers in the expo pavilions, will be for the industry of professional audiences and property cleaning company share new property cleaning industry management technique and form a complete set of tools and equipment, at the appointed time, look forward to your coming to visit.